Joy Keller's blog
Sunday, April 6, 2008
Joy Keller -
I noticed something different when I checked into my room on Thursday, and I’ve carried it with me the entire weekend. The front desk staff at the Hyatt Regency O’Hare hotel has noticeably stepped up their customer service. Front desk personnel are generally affable people, otherwise they wouldn’t be put in this front-line service opportunity. But the man who checked me in punctuated his service with one small gesture that made a difference. After keying in all the proper details, he stepped out from behind the desk, came around to the front where I was standing, handed me my room key and showed me which way to go.
posted by Joy Keller @ 4/6/2008 2:39:02 PM
Saturday, April 5, 2008
Joy Keller -
posted by Joy Keller @ 4/5/2008 1:24:09 PM
Friday, April 4, 2008
Joy Keller -
posted by Joy Keller @ 4/4/2008 7:43:04 PM
Friday, April 4, 2008
Joy Keller -
Now that’s an IDEA—member!
I can spot an IDEA member from a mile away, without wearing my glasses and not necessarily within the context of an IDEA event. An IDEA member walks quickly through the aisles, takes the stairs instead of the elevator or escalator, has energy bars sticking out of his or her pocket and generally offers free health and fitness advice to anyone who will listen. Congenial in the face of sleep deprivation, IDEA members have found that one sure path to happiness in life is through making best friends with your own body—and sharing that path with others.
posted by Joy Keller @ 4/4/2008 5:06:11 PM
Friday, April 4, 2008
Joy Keller -
posted by Joy Keller @ 4/4/2008 5:04:50 PM
Friday, April 4, 2008
Joy Keller -
posted by Joy Keller @ 4/4/2008 5:04:09 PM
Friday, April 4, 2008
Joy Keller -
posted by Joy Keller @ 4/4/2008 5:02:18 PM
Monday, July 9, 2007
Joy Keller -
posted by Joy Keller @ 7/9/2007 2:48:37 PM
Sunday, July 8, 2007
Joy Keller -
posted by Joy Keller @ 7/8/2007 7:46:30 PM
Saturday, July 7, 2007
Joy Keller -
posted by Joy Keller @ 7/7/2007 6:32:11 PM


